Returns & Exchanges

Our Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange process. Please read our return policy below for full details on how to return or exchange an item.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, undamaged, and in its original condition.
• All original tags, packaging, and accessories must be included.
• The return request must be made within 30 days from the date you received your order.
• Items marked as "Final Sale" or "Clearance" cannot be returned or exchanged.

How to Return an Item

To initiate a return, follow these simple steps:

1. Contact Us: Reach out to our customer support team at info@nomadgizmos.com with your order details.
2. Return Authorization: Once we confirm your return eligibility, we’ll send you a return authorization along with instructions for shipping the item back to us.
3. Ship the Item: Securely package the item and ship it to the address provided by our team.
4. Refund or Exchange: Upon receiving the returned item, we will process your refund or exchange. Please allow 5-7 business days for this process.

Exchanges

If you'd prefer to exchange your item for a different product, please contact our support team. We'll guide you through the exchange process and ensure the new item is sent to you as quickly as possible.

• The item you want to exchange must meet the same eligibility criteria as our return policy.
• If the new item has a higher price, you will be charged the difference.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when an item is defective or we made an error in your order.

• Customer Responsibility: Return shipping costs are the responsibility of the customer, except when an item is defective or we made an error in your order.
• Refund of Return Shipping: If your item is defective, we will cover the return shipping costs.
• Please ensure you use a trackable shipping method for returns to avoid any issues with lost packages.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

• Refunds will be issued to the original payment method used during the purchase.
• Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.

Contact Us

If you have any questions about our returns or exchanges process, please don’t hesitate to contact us:

• Email: info@nomadgizmos.com
• Phone: +31 6 46277550
  
• Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)