Where is my order?
You can track your order here by entering your order number and email address. Updates will also be sent to your email.

How long does shipping take?
Standard shipping takes 7-14 business days. Express shipping takes 4-9 business days.

Can I change my shipping address?
Yes, if your order hasn’t shipped yet. Contact us as soon as possible with your updated address.

Do you ship to my country?
We currently ship to the US, UK, Canada, and Europe.

What is your return policy?
We accept returns within 30 days of delivery for unused products in their original packaging.

How do I start a return or exchange?
Visit our Returns Center to initiate the process.

When will I get my refund?
Refunds are processed within 5-7 business days after receiving your return.

What if my item is damaged or defective?
Contact us immediately with photos of the damage, and we’ll send a replacement or refund.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

How secure is my payment information?
We use industry-standard encryption to protect your payment details.

Why was my payment declined?
Check if your card details are correct or if your bank has flagged the transaction. Contact your bank for more information.

Can I use discount codes?
Yes! Enter your code at checkout to apply the discount. Only one code can be used per order.

How do I care for my product?
Each product includes care instructions in the package. For more details, check our Product Care Guide.

Where can I find product instructions?
Instructions are included in the packaging. For more details, check our Product Care Guide.

Are your products sustainable?
We are committed to sustainability. Many of our products use eco-friendly materials, and we strive to reduce waste in our packaging.

Who can I contact for more help?
Our support team is here to help! Contact us via email or the Contact Form.